Petrol stations

Filling up instructions

Filling up from an automatic pump is simple!

Most of Alexela’s petrol stations are automatic stations because we wish for our service to be convenient and quick. Each petrol pump has filling up directions and you will also see explanations on the screen. If you should still get in trouble at the petrol station then call the 24h information phone, the number for which you will find on the machine.

Paying by card

Alexela’s loyalty card and banks’ debit and credit cards are suitable for paying.

  1. Enter the card into the payment terminal, choose the PIN number and press „OK”.
  2. Choose the petrol pump according to the directions on the screen.
  3. Take the card out of the terminal and begin filling up within three minutes.
  4. Enter the fuel nozzle and choose the required fuel type by pressing the white choice button on the petrol pump (if the petrol pump has a choice button).
  5. Fill the vehicle’s tank and place the nozzle bank into the petrol pump.
  6. To get a receipt press the button „Receipt” and choose the petrol pump on the screen from which you filled up. The terminal will print the receipt.

NB! If you have a Nordea or Maestro debit card, Swedbank’s, American Express’ or a foreign bank card then also choose the sum of the booking before entering the PIN number.

And also: do not forget the nozzle into the tank!

Paying in cash

5, 10, 20 and 50 euro notes are suitable for paying. You can fill up for a maximum of 80 euros at once.

  1. Enter the notes one by one (max 80 euros). You can see the accepted sum on the screen.
  2. After entering the last note make sure, that the right sum is on the screen and press the button „Ready” on the screen.
  3. Choose the petrol pump by the instructions on the screen.
  4. Begin filling up within three minutes.
  5. Enter the fuel nozzle and choose the required fuel type by pressing the white choice button on the petrol pump (if the petrol pump has a choice button).
  6. Fill the vehicle’s tank and place the nozzle back into the petrol pump.
  7. To get a receipt press the button „Receipt” and choose the petrol pump on the screen from which you filled up. The terminal will print the receipt.

NB! The payment terminal does not return money.

And also: do not forget the nozzle into the tank!

Diesel fuel carrying a fiscal marker is also available in the automatic petrol stations when paying in cash as well as by card.
For identifying a person an ID card with a PIN1 has to be used.
An ID card cannot be used together with a discount card.
An ID card will give a discount of €0,01 per litre for marked diesel fuel.

Diesel fuel carrying a fiscal marker is allowed to be used

  1. in commercial fishing shipping traffic ();
  2. in machinery, tractor and non-road mobile machinery used for agricultural purposes;

Filling up with the Alexela Discount card or with a partner company’s card giving a discount (incl. Club One card, Partnerkaart, Säästukaart, Jazz Car Wash card)

  1. Enter the discount card into the card slot in guidance with the stickers on the machine.
  2. The machine will identify the client and return the card.
  3. Enter the notes or the bank card and continue depending on the chosen means of payment (look above for the instructions for paying by card or in cash).

And also: do not forget the nozzle into the tank!

You will find the phone number for the 24h customer service on the machine.